UMB Bank Personal Banker I in Gladstone, Missouri

Duties and Responsibilities:

The Personal Banker I is expected to learn and successfully accomplish the necessary skills to progress to the Personal Banker II within 6 - 12 months.

The primary function is to accurately process standard branch transactions including but not limited to: check cashing, deposits, consigned items, savings bonds, loan payments, opening basic accounts and servicing accounts. Expected to process customer maintenance transactions such as: address changes, check orders, CIS maintenance, ATM processing, branch open/close procedures, foreign currency, judicial issues, deceased notification while increasing knowledge and skills to handle more time consuming and complicated customer account maintenance actions and transactions. The PB I is expected to provide an unparalleled customer experience, in all customer interactions to include a high standard of efficiency, accuracy, service, and consistency.

Expected to increase knowledge and performance regarding branch activities in the areas of: compliance, audit, operations and security and follow all bank policies and procedures.

Proactively partner and refer to appropriate internal partners to include: Small Business Officers, Mortgage Officers, Private Wealth Management, and Commercial partners to increase customer satisfaction and branch results.

Perform other duties as assigned.

Additional Information:

¿ Floating Associate who provide leadership support during times that a branch is Critical staffing wise.

¿ Floating Associates are our Cultural Flag bearers throughout UMB.

¿ Floating Associate will drive both efficiency and streamlining branch or organizational processes, with the goal of making any process as efficient as possible.

¿ Floating Associates will be our leaders and catalysts to get Branch associates through the Change Curve.

¿ Floating Associates will have a concentration on sustainment of Branch and Organizational Strategy

¿ Floating Associates will be at the front line of all Merger and Acquisitions that the bank makes.

¿ All of the above bullet points will in turn make this an Elite position at UMB.

Culture of Diversity and Inclusion: We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.

Please visit us at careers.umb.com to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.

Minimum Knowledge and Skills:

-Basic math and accounting skills

-Strong verbal and written communications skills

-Ability to operate general office equipment, such as: telephone, fax machine, copying machine, currency counter, 10 key adding machine, etc

-Knowledge of debits and credits

-Demonstrates good work habits, attendance and follows policies and procedures

-Proven organizational and time management skills

Preferred Knowledge and Skills:

-Proven customer experience skills dealing with the public

-Skills in building collaborative relationships across departments and teams

-Knowledge of banking products, systems, policies/procedures and regulations

At UMB:

We strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!

What you'll get:

Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!

Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.

Preferred Requirements:

-2+ years previous customer service, teller or retail experience

  • Teller experience or minimum of 6 months TS experience (or equivalent) for internal UMB associates

Professional Development: We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.

Minimum Requirements:

  • HS Diploma or equivalent

-1 year previous customer service or retail experience

Work Schedule:

Any time M-F: 8am-6pm, Sat: 8am-1pm

Job Title:

Floating Personal Banker I

Address:

6211 North Chestnut Avenue

Division Name:

Personal Banking

Requisition Number:

8965BR

Function:

Banking Services

Postal Code:

64119

Shift:

Full Time

City:

Gladstone

State:

MO

8965BR