UMB Bank Commercial Services Spec in Kansas City, Missouri
In this Role, You will Need:
-Ability to interact with and manage multiple computer systems to access client information
-Knowledge of basic banking products including checking, debit and credit card accounts
-Ability to recognize customers needs to guide them to the appropriate product
-Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.
-Demonstrates the ability to learn and pass assessments/training certificates
-Demonstrated communication skills with pleasant phone and interaction skills
-Demonstrated ability to turn difficult customer situations into positive interactions
-Demonstrates an ability to prioritize and troubleshoot issues
What You'll Do:
Deliver the Unparalleled Customer Experience and build relationships with UMB customers through the handling of outbound/inbound calls and email focused on Commercial service clients. Interact with customers over the phone by accessing multiple systems in order to answer questions, provide information, resolve problems and cross-sell appropriate products. Able to continually learn and maintain skills through on the job training, self-paced online learning and the review of regular department communications. Performance will be measured based on call quality, talk time, and demonstration of our target competencies. Other duties as assigned.
Culture of Diversity and Inclusion: We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.
Please visit us at careers.umb.com to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.
We strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!
What you'll get:
Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
Who You Are:
-High School Diploma or equivalent
-Proficient in the English language
-2 years related customer service work experience
-Demonstrated ability to cross-sell banking products
Professional Development: We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
-Experience in the areas of commercial servicing
Enterprise Technology & Ops
Commercial Services Specialist
928 Grand Blvd