UMB Bank Dir HCS Sales & Client Exp in Kansas City, Missouri

Duties and Responsibilities:

The Director of HCS Sales & Client Experience is responsible for the overall revenue generating distribution channels for Healthcare Services including but not limited to Wholesale and Broker (sales) and Client Experience. In addition this role is responsible for the strategic direction and marketing of the group as it relates to revenue generating partnerships and opportunities.

-Oversight of the Healthcare business development strategic goals, objectives and business plan and they are in line with the evolving market and competition in order for the team to execute with focus and ideal tactics to achieve success and align to Healthcare's overall strategy.

-Ensure that UMB Healthcare is represented at strategic industry events and conferences, while managing to the established budget.

-Oversight of the strategic plan to drive market growth and maintain critically important relationships (internal & client) and they align to Healthcare's overall strategy.

-Ensure that opportunities are looked at to leverage new or improved technologies for enhanced sales, experience, processes, and workflows. Also allow for redundancies to be eliminated.

-Provide guidance and assistance in order to respond to Request for Proposals to obtain revenue opportunities.

-Assist with and partner on internal communications regarding client partnerships.

-Keep updated and knowledgeable on industry trends, products & technologies and ensure that that associates are educated on such.

-Other duties as assigned.

Culture of Diversity and Inclusion: We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.

Please visit us at to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.

Minimum Knowledge and Skills:

-Demonstrates excellence at verbal and written communication in the English language

-Demonstrates proficiency of Microsoft Office products: Word, Excel, Powerpoint, Outlook

-Demonstrates strong sales strategy skills

-Demonstrates ability to effectively manage time, prioritize & consistently meet deadlines

-Demonstrates exceptional interpersonal skills to build and maintain internal/external relationships

-Demonstrates strong analytical skills


We strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!

What you'll get:

Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!

Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.

Minimum Requirements:

-Bachelor's Degree in relevant field or equivalent work experience in banking or customer service

-7+ years of sales experience, with 5 of those in sales management

Professional Development: We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.

Preferred Knowledge and Skills:

-Ability to manage multiple teams and/or functions within a division

Job Title:

Director Healthcare Services Sales & Client Experience

Preferred Requirements:

-Experience in the card industry

Work Schedule:

Monday-Friday: 8:00am-5:00pm

Division Name:

Healthcare Services

Requisition Number:



1010 Grand Blvd


Card Services

Postal Code:



Kansas City


Full Time