UMB Bank Fraud Claims Analyst in Kansas City, Missouri
What You'll Do:
This position is responsible for review and evaluate daily fraud reports which include deposit fraud and suspicious check activity.
-Review potential and actual fraud cases.
-Ensure all documentation and evidence is present by probing customer and account officer.
-Assess fraud cases from reimbursement/denial perspective based on UCC guidelines and UMB terms and conditions.
-Communicate with customers both internal and external regarding correct procedures and documentation necessary.
-Provide support and assistance to Corporate Security and legal counsel for purpose of collection and suspect prosecution.
-Compile necessary monthly reports representing fraud activity, losses, recoveries and preventative measures.
-Detect and analyze check fraud incidences by using an on-line system. This system will queue suspicious check activity based on a rules process.
-Mitigate losses by identifying fraudulent activity and returning checks within established timelines.
-Complete working the daily queues by the specified hour deadline.
-Compare checks using an on-line image system, factoring in key check elements including, signature, type of stock, security features, and check number. Numerous systems, resources and communication with officers will be utilized to verify information and determine the appropriate and accurate disposition of each item. Many decisions will be judgment calls based on exception types, restraint information and account balances. All items must be accurately processed the same day presented meeting daily deadlines to ensure items are not delayed and become a potential loss or risk to the customer and the bank.
-Assist the Fraud Manager and Data Analysts to identify fraud trending with the objective to calibrate the existing rules set for greater effectiveness and efficiency.
-Research TRIPS alerts to identify any potential fraudulent activity and take actions to mitigate losses as appropriate.
-Other duties as assigned.
In this Role, You will Need:
-Demonstrates proficiency of Microsoft Office suite (Excel, Word, PowerPoint, & Access)
-Demonstrates proficiency of decision making skills
-Demonstrates ability to manage time and meet deadlines ¿ works under general supervision
-Demonstrates ability to work proactively & collaboratively in a team environment
-Demonstrates solid written communication skills
-Demonstrates ability to partner with multiple lines of business to achieve common goal
Culture of Diversity and Inclusion: We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.
Please visit us at careers.umb.com to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.
We strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!
What you'll get:
Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
-Associate Degree or equivalent experience
-6 years of Retail Banking
-1 year check fraud detection experience or equivalent
Professional Development: We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
Who You Are:
-High School graduate
-4 years of Retail Banking or equivalent
Enterprise Technology & Ops
Fraud Claims Analyst
928 Grand Blvd