UMB Bank Operations Technician II in Kansas City, Missouri

Duties and Responsibilities:

  • Responsible for the production support activities on work shift in areas of processing, monitoring and data center operations.

  • Work with the Production Control Group, support all scheduling and change management activities.

  • Schedule workflow and ensure schedules are maintained.

  • Ensure department standards, procedures, and processes are followed.

  • Ensure adherence to service level agreements.

  • Provide input and recommendations regarding business continuance issues and improvements to the operations of systems and processes.

  • Provide guidance to group when problems occur and coordinate problem resolution activities.

  • Provide help to users concerning processing and problems.

  • Assign work to, instruct, and check the work of Operations Technicians.

  • Assist in the training of Operations Technicians in all functional work areas of Operations Support.

  • Monitor processing issue resolution activities to ensure completion in a satisfactory and timely manner raising awareness of the issue when not.

  • Assist in ensuring that policies and procedures are conveyed and explained to personnel.

  • Assist in the maintenance of processing and procedural manuals used by the department.

  • Ensure Incident Tickets are initiated and kept updated, which provides an accurate description of any event that has affected the efficient operation of the Data Center.

  • Assist equipment vendors and technical services in the data-capturing procedures for hard-to-solve equipment and operating system problems anticipating problem avoidance steps when available.

  • Enforce all physical and logical security policies and procedures.

  • Other duties as assigned.

Minimum Knowledge and Skills:

  • Working experience and understanding of production support, data center operations, processing scheduling and change management in mid to large data center environment

  • Working operational experience in two or more of the following operating environments (IBM Mainframe, UNIX, and NT)

  • Ability to thrive in an environment that is highly process driven

  • Written and interpersonal communications skills

  • Critical and analytical skills

  • Working operational experience in data communications

Culture of Diversity and Inclusion: We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.

Please visit us at to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.


We strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!

What you'll get:

Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!

Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.

Preferred Knowledge and Skills:

  • Working experience and understanding of Data Center support environments (HVAC, Power, water)

  • Ability to follow and enforce the defined UMB Change Management practices

Minimum Requirements:

  • Two (2) years Information Technology experience

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Preferred Requirements:

  • Associate¿s degree in Computer Science

  • Prior processing, monitoring and data center operations preferred

  • ITIL certified

Professional Development: We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.

Work Schedule:

Wednesday-Saturday: 6:00pm-6:00am

Division Name:

Enterprise Technology & Ops

Job Title:

Operations Technician II

Requisition Number:



1008 Oak Street



Postal Code:



Kansas City


Full Time