UMB Bank Financial Center Manager I in Peoria, Arizona
Duties and Responsibilities:
The Financial Center Manager will lead the execution of sales and client experience force within the financial center. This role plans and executes sales routines with Client Relationship Manager. This includes implementing World Class Coaching to achieve effective outbound sales calling efforts, group banking and lobby sales. In addition, this role coaches all team members to provide the customer experience that aligns with the branch's targeted customer segments. The Financial Center Manager has a small degree of responsibility to produce sales utilizing UMB's Advisory Sales approach in the targeted segments for both Consumer and Small Business. The Financial Center Manager measures these efforts and is held accountable by service scores, service delivery observations and customer feedback. The Financial Center Manager is ultimately responsible for the financial metrics of the branch to include targeted sales goals and overall growth. In addition, this individual's role is to create a work environment that fosters teamwork, high morale, and retention of workforce; and demonstrating leadership and resourcefulness in all interactions with employees, colleagues and customers.
This role will help to create a work environment that fosters teamwork, high morale, and retention of workforce; and will demonstrate leadership and resourcefulness in all interactions with employees, colleagues and customers. The Financial Center Manager is also responsible for key partnerships (relationships) that are the foundation of the financial center strategy and requires working across departmental leadership lines. Other duties as assigned.
Culture of Diversity and Inclusion: We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.
Please visit us at careers.umb.com to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.
Minimum Knowledge and Skills:
-Proven sales management abilities.
-Knowledge of banking products, systems, policies/procedures and regulations.
-Demonstrated skill of people development.
-Ability to build relationships and inspire trust across the organization.
-Ability to present and convey information that influences and calls individuals to action.
We strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!
What you'll get:
Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
Preferred Knowledge and Skills:
-Experience leading and building teams.
-Proven skills in building collaboration across various departments or teams.
-Strong understanding of customer and market segmentation.
Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
- 3 - 5 years leadership, associate development and management experience.
-Bachelors degree in Business Administration or comparable college and/or business experience.
5+ years leadership, associate development and sales management experience
2 - 3 years previous customer service or retail experience
Professional Development: We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
Monday-Friday: 8:00am-5:00pm,Sat 9-12
Financial Center Manager I
7655 W Thunderbird Rd